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FAQs

Where do I log in to see my paycheck or my W-2?

If your employer is a BenefitMall client that has selected our employee self-service feature, you may log in to view past pay stubs and W-2s at CompuPay Central. Log in on the right side of the screen. If you require assistance logging in, please contact your employer.

I need help with my CompuPay Central login.

If you are sure your employer has selected our employee self-service feature, try using the forgot username and forgot password links on CompuPay Central. If you are still having trouble logging in, please contact your employer directly. Your employer can reset your account and can contact their BenefitMall client services team for assistance if needed.

I haven’t received my W-2. When will I receive my W-2?

BenefitMall processes, prints and ships W-2s directly to clients in January. Our clients hand deliver or mail the W-2s to their employees directly prior to the January 31 deadline. For security purposes, BenefitMall is not able to release W-2s directly to client employees. Please contact your employer regarding your W-2. If a reprint is needed, your employer may contact BenefitMall client services for assistance.

How can I get a copy of my last paycheck?

If your employer is a BenefitMall client that has selected our employee self-service feature, you may log in to view and print past pay stubs and W-2s at CompuPay Central. Log in on the right side of the screen. If you require assistance logging in, please contact your employer. If your employer does not use CompuPay Central, please contact your employer directly for copies of paychecks. If needed, your employer may contact BenefitMall client services for assistance.

How can I see my recent year W-2s in CompuPay Central when I'm logged in?

W-2s for the previous year are posted by mid-February each year. If after mid-February, you still do not see your W-2 posted, please contact your employer. Your employer may contact BenefitMall client services for assistance if needed.

How can I see my previous years W-2s in CompuPay Central when I'm logged in?

CompuPay Central posts W-2s for the years BenefitMall processed W-2s for your employer. It is possible BenefitMall was not contracted by your employer to process W-2s in previous years. Please contact your employer directly with questions. Your employer may contact BenefitMall client services for assistance if needed.

How can I access my W-2s from former employer? I cannot reach them.

For security reasons, BenefitMall is not able to release information directly to client employees and former client employees. Please visit the IRS website for helpful information regarding what to do if you do not receive your W-2 from a former employer and for assistance obtaining copies of past W-2s.

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