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Ranked as one of the top health plans in America, ConnectiCare prides itself on being a company with superior customer service.

We have been providing managed care services to our members since 1982 and have consistently met exceptionally high standards in many areas, including customer satisfaction and quality of service. ConnectiCare maintains a fully-credentialed quality network access area that covers all of Connecticut as well as adjacent counties in neighboring states: Hampden, Hampshire, Franklin and portions of Berkshire counties in western Massachusetts; and the metro New York area including the five boroughs of New York City, Westchester, Putnam, Orange, and Rockland counties. Members have an in-network choice of more than 21,000 fully credentialed health care providers and 127 acute care hospitals, including all Connecticut hospitals.

Our corporate mission is simple — to improve the health status of our members. Our success, accomplishments and commitment to providing such quality managed care is fully substantiated by the following measures:

  • Best in Customer Complaints - The Connecticut Insurance Department releases annual rankings on customer complaints. ConnectiCare was ranked number 1 for having the least number of complaints of all health plans in Connecticut. This is the 3rd consecutive year in a row for ConnectiCare to earn this top honor.
  • One of the Highest Ranked Health Plans in America - According to the magazine’s annual health plan rankings, U.S. News & World Report with the National Committee for Quality Assurance (NCQA) has consistently ranked ConnectiCare among the top health plans in the nation. In fact, ConnectiCare was ranked sixth in the nation in 2005 and 2006, fifth in 2007, and thirteenth in 2008. Over 250 plans are evaluated for this ranking.
  •  Customer Service - ConnectiCare earned the highest member satisfaction score for customer service of any health plan in Connecticut - according to the 2008 Consumer Assessment of Healthcare Providers and Systems Survey (CAHPS), the most widely used benchmark for health plans.
  • National Accreditation - ConnectiCare’s quality have been recognized by our industry’s toughest critic, the NCQA. NCQA is a private, not-for-profit organization that accredits health plans based on a rigorous and comprehensive evaluation process. Since 1997, ConnectiCare has had full accreditation from NCQA. In 1999, ConnectiCare was recognized for superior quality and service by being granted an “Excellent” accreditation status and maintains this status today. During the latest accreditation, ConnectiCare also received distinction in Member Connections, Care Management, and Health Improvements.
  • Disease Management - Health Industries Research Companies (HIRC) named ConnectiCare to its top selection of 2005 Leading Disease Management Organizations. Only 23 health plans, 5% of health plans nationally, received this designation. In addition, ConnectiCare is the first health plan with in-house programs to earn the HIRC distinction and the Disease Management Purchasing Consortium (DMPC) Savings Certification.
  • Recognition for Service and Training - ConnectiCare received the “Excellence in Practice” Award from the American Society for Training and Development (ASTD) for its innovative customer service program “The Royal Treatment.” Only twelve organizations internationally have been selected for “Excellence in Practice” top honors. Others companies competing in the international contest for the top honor included companies such as FEDEX, Daimler Chrysler Motors Company, Ford Motor Company, and Hewlett-Packard Company.
  • Quality Improvement - ConnectiCare is an eight-time winner of the Connecticut Quality Improvement Award (CQIA). ConnectiCare has received gold and silver awards for managing disease and improving patient care quality.

Rating

C+

Marginal
A. M. Best

  • Medical

    • Small Group

      • Connecticut

      * Online quoting available

    • Large Group

      • Connecticut

      * Online quoting available

    • Self-Funded

      • None
    • Individual

      • None
    • Senior

      • None

Small Group

Large Group

Self-Funded

Individual

Senior

  • Medical

    • Connecticut

    * Online quoting available

    • Connecticut

    * Online quoting available

    • None
    • None
    • None