Our thoughts are with those impacted by the Southern California wildfires. Below, you'll find updates from our carrier partners.
This page will be updated as new information becomes available.
If you have any questions, please don't hesitate to reach out to your dedicated BenefitMall sales representative.
Aetna: https://www.aetna.com/individuals-families/crisis-resources-california-members.html
- Aetna is offering flexibility for plan coverages, Rx refills, and equipment needs.
- Phone Assistance: 877-350-2217
Ameritas:
- Ameritas is extending claim and premium payment deadlines 60 days and provider flexibility from 1/7/25 - 3/7/25.
Anthem Blue Cross: https://www.anthem.com/ca/blog/cawildfire
- Anthem is offering leniency to health plan benefits from 1/7/25 - 2/5/25.
- Phone Assistance: 833-285-4030
Blue Shield of California: https://news.blueshieldca.com/2025/01/08/january-8-2025-blue-shield-of-california-offers-assistance-to-members-affected-by-wildfires
- Blue Shield is offering flexibility for plan coverages, Rx refills, equipment and vision needs.
- Phone Assistance: 800-393-6130
CaliforniaChoice: Refer to your carrier.
Cigna: https://www.cigna.com/knowledge-center/disaster-resource-center
- Cigna is offering members and non-members 24/7 clinical support to help with anxiety, stress, or other issues.
- Members Phone Assistance: 800-244-6224
- Non-members Phone Assistance: 866-912-1687
Covered California: Refer to your carrier.
Guardian: https://www.guardianlife.com/contact/emergency-response-updates
- Guardian is offering Uprise Health EAP services to their members.
- Phone Assistance: 888-482-7342
- Health Net is offering assistance to healthcare providers, Rx refill flexibility, and help with premium payments.
- Phone Assistance: 800-400-8987
Humana:
- Humana is offering TELUS Health Employee Assistance Program (EAP).
- Phone Assistance: 877-757-7587
Kaiser: https://healthy.kaiserpermanente.org/southern-california/alerts/southern-california-fires
- Kaiser is offering Rx refills and members can fill their Rx at any pharmacy instead of KP pharmacy.
- Phone Assistance: 833-574-2273
MetLife:
- MetLife is offering the TELUS Health Crisis Hotline, Emergency Response Legal Assistance, and Farmers P&C resources.
- Phone Assistance: 800-854-6011
Principal:
- Principal is offering their emotional health support line as well as assistance with premium remittance or admin services. Members with the Magellan Premier EAP benefit currently have access to 24/7 support with a Magellan Healthcare clinician as well as three financial coaching sessions.
- Phone Assistance: 800-424-4612
- Flyer
Teladoc:
- Free, non-emergency telehealth visit for members and non-members.
- Phone Assistance: 855-225-5032
- Flyer
The Standard:
- Standard is offering EAP services to all impacted by the wildfires, member or not.
- Phone Assistance: 866-799-2921
UnitedHealthcare: https://www.uhc.com/disaster-relief-info
VSP: https://www.vspvision.com/eyes-of-hope/get-help.html#relief
- VSP is offering no-cost eyecare and replacement eyewear for its members.
- Phone Assistance: 800-877-7195