Anthem Blue Cross and Blue Shield

Founded in 1934 in New York, today Empire Blue Cross Blue Shield is one of the largest health coverage providers in New York State, serving nearly 6 million New Yorkers through nearly 50,000 employers, unions, government and individual health insurance plans.

Service Excellence

• Customer satisfaction scores exceeding 90 percent1
• Among the lowest administrative cost health plans in the state, for both profit or not-for-profit plans.
• Dedicated account service, with a single point of contact, for employers with more than 50 eligible employees or with 25 or more contracts.
• Ranks highly with the National Committee for Quality Assurance (NCQA) and U.S. News & World Report Best Health Plans Annual Report.

Quality Network

• The most doctors in New York magazine’s “Best Doctors in New York”2 and most of the “best” hospitals3.
• Offers the broadest selection of physician and hospital choices and product option diversity, not only in New York but across the country through the Blue Cross and Blue Shield Association “Blue Card® Program Network”.
• The Blue Cross Blue Shield System provides health coverage for 102 million people – or one-in-three Americans4. 

Products/Services
Empire offers a full range of health insurance products including Preferred Provider Organization (PPO), Exclusive Provider Organization (EPO), Health Maintenance Organization (HMO), Point of Service (POS), specialty and senior products. In addition, Empire can be your one point of contact for a full range of complementary specialty products that offer groups and individuals complete security, including:

• Group plans
• Individual plans
• Medicare Supplemental plans
• Medicare Advantage plans
• Pharmacy
• Dental
• Vision
• Behavioral health
• Life Insurance
• Disability coverage

Visit our website for more information, www.empireblue.com.
1. Cumulative results of daily call-satisfaction surveys for all product lines, 2009.
2. Based on lists in New York magazine’s June 2008 issue and searches of competitor’s websites in June 2008.
3. Most of the “Best Hospitals” included in the U.S. News & World Report list published 2008.
4. BCBSA website: www.bcbs.com/about/history.

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., independent licensees of the Blue Cross and Blue Shield Association, serving residents and businesses in 28 eastern and southeastern counties of New York. Life and Disability products are underwritten by Anthem Life & Disability Insurance Company, an affiliate of Empire HealthChoice Assurance, Inc. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross Blue Shield Association.